MyPursu is a comprehensive NRI concierge platform designed to simplify global payments, logistics, travel, and essential lifestyle services. Our services include International Remittance (Remit2Any), Cheq UPI, Bill Payments, Shop & Ship (International Courier), Pack & Ship (PNS), Virtual Mailbox, Travel Bookings, Elder Care Services, Insurance, Property Management, Personal Shopper & Gift Delivery, and 1CC – Travel Health Card. With MyPursu, users can manage international transactions, Indian payments, travel, and everyday services seamlessly—all in one place.
You can download the MyPursu app from:
- Google Play Store (Android)
- Apple App Store (iOS)
Simply search for “MyPursu”, install the app, and create your account to get started.
> No hidden charges - Transparent pricing
> No platform fees - Pay only for services used
> Best exchange rates - Competitive & reliable
> Secure & trusted - Strong compliance & data protection
> Reliable customer support
> No platform fees - Pay only for services used
> Best exchange rates - Competitive & reliable
> Secure & trusted - Strong compliance & data protection
> Reliable customer support
Payments & Transfers
- International Remittance (Remit2Any)
- Cheq UPI
- Bill Payments
Logistics & Travel
- Shop & Ship (International Courier)
- Pack & Ship (PNS)
- Virtual Mailbox
- Travel Bookings
Lifestyle & Support
- Elder Care Services
- Insurance
- Property Management
- Personal Shopper & Gift Delivery
- 1CC - Travel Health Card
- International Remittance (Remit2Any)
- Cheq UPI
- Bill Payments
Logistics & Travel
- Shop & Ship (International Courier)
- Pack & Ship (PNS)
- Virtual Mailbox
- Travel Bookings
Lifestyle & Support
- Elder Care Services
- Insurance
- Property Management
- Personal Shopper & Gift Delivery
- 1CC - Travel Health Card
MyPursu supports multiple secure payment options, including:
- Bank transfers (Remit2Any)
- UPI payments
- Remit2Any wallet-based transactions (where applicable)
All payments are processed through verified and secure banking channels.
- Bank transfers (Remit2Any)
- UPI payments
- Remit2Any wallet-based transactions (where applicable)
All payments are processed through verified and secure banking channels.
You can update most of your account details directly from the app.
For changes related to sensitive information (such as identity or KYC details), please contact customer support for assistance.
For changes related to sensitive information (such as identity or KYC details), please contact customer support for assistance.
MyPursu follows strict security standards to ensure data privacy and safe transactions.
The platform uses encrypted systems and complies with regulatory requirements, making it a reliable and trusted solution for users.
The platform uses encrypted systems and complies with regulatory requirements, making it a reliable and trusted solution for users.
For any assistance, you can reach our support team at:
Mail ID:support@mypursu.com
Ph.No: +91 9010009967
Mail ID:support@mypursu.com
Ph.No: +91 9010009967
To delete your account, please send an email from your registered email ID to:
Mail ID:support@mypursu.com
Ph.No: +91 9010009967
Mention the reason for account deletion in your request.
Mail ID:support@mypursu.com
Ph.No: +91 9010009967
Mention the reason for account deletion in your request.
No. Each user is allowed to maintain only one MyPursu account. Duplicate accounts are not permitted.
Yes. MyPursu uses secure infrastructure, encrypted data handling, and compliance-driven processes to ensure the safety of user information and transactions.
- Install the Mypursu app from the App Store or Play Store.
- Click on “Sign Up”.
- Enter your name, email ID, and password.
- Enter the OTP received to your email ID for verification.
- Select “NRI” as the country on the mobile verification page.
- Enter your mobile number.
- Complete the mobile number verification process.
- After successful verification, you will be navigated to the dashboard successfully
This message means your email address is already registered with us. Please follow the steps below:
- Open your browser and log in at mypursu.remit2any.com.
- Set up a new password using Forgot Password or log in using your existing password.
- Close the mobile app completely and reopen it.
- Tap Sign In and log in using your registered email and password.
KYC (Know Your Customer) on Mypursu is a one-time verification process that helps us confirm your identity using valid documents. Completing KYC ensures that your account is secure, complies with regulatory requirements, and unlocks full access to Mypursu services such as money transfers, top-ups, and other financial features.
Any registered Mypursu user with a valid government-issued ID can complete the KYC process. Both Indian residents and Non-Resident Indians (NRIs) from other countries (apart from USA) are eligible. They can submit the required identification documents as requested in the app.
Yes, KYC verification is mandatory to access all features in the app.
KYC Level 1
| Daily (INR) | Monthly (INR) | Yearly (INR) | |
|---|---|---|---|
| Concierge Package | 2000000.00 | 5000000.00 | 7000000.00 |
| Spending Limit | 100.00 | 100.00 | 1000.00 |
| Withdraw | 0.00 | 5000.00 | 25000.00 |
| Pay Now | 100.00 | 100.00 | 1000.00 |
| Bill Payments | 200000.00 | 300000.00 | 500000.00 |
| PackNShip | 200000.00 | 5000000.00 | 5000000.00 |
KYC Level 2
| Daily (INR) | Monthly (INR) | Yearly (INR) | |
|---|---|---|---|
| Concierge Package | 2000000.00 | 5000000.00 | 7000000.00 |
| Spending Limit | 250.00 | 250.00 | 250.00 |
| Withdraw | 0.00 | 10000.00 | 50000.00 |
| Pay Now | 250.00 | 250.00 | 250.00 |
| Bill Payments | 200000.00 | 300000.00 | 500000.00 |
| PackNShip | 200000.00 | 1000000.00 | 3000000.00 |
KYC Level 3
| Daily (INR) | Monthly (INR) | Yearly (INR) | |
|---|---|---|---|
| Concierge Package | 2000000.00 | 6000000.00 | 7000000.00 |
| Spending Limit | 50000.00 | 300000.00 | 1000000.00 |
| Withdraw | 5000.00 | 30000.00 | 100000.00 |
| Pay Now | 100000.00 | 1000000.00 | 1500000.00 |
| Bill Payments | 100000.00 | 100000.00 | 100000.00 |
| PackNShip | 5000000.00 | 5000000.00 | 5000000.00 |
KYC Level 4
| Daily (INR) | Monthly (INR) | Yearly (INR) | |
|---|---|---|---|
| Concierge Package | 2000000.00 | 5000000.00 | 9000000.00 |
| Spending Limit | 800000.00 | 1300000.00 | 1500000.00 |
| Withdraw | 100000.00 | 500000.00 | 1000000.00 |
| Pay Now | 100000.00 | 1000000.00 | 1500000.00 |
| Bill Payments | 100000.00 | 100000.00 | 100000.00 |
| PackNShip | 5000000.00 | 5000000.00 | 5000000.00 |
KYC Level 5
| Daily (INR) | Monthly (INR) | Yearly (INR) | |
|---|---|---|---|
| Concierge Package | 2000000.00 | 7000000.00 | 9000000.00 |
| Spending Limit | 300000.00 | 500000.00 | 700000.00 |
| Withdraw | 300000.00 | 500000.00 | 700000.00 |
| Pay Now | 100000.00 | 1000000.00 | 1500000.00 |
| Bill Payment | 100000.00 | 100000.00 | 100000.00 |
| PackNShip | 5000000.00 | 5000000.00 | 5000000.00 |
KYC Level 6
| Daily (INR) | Monthly (INR) | Yearly (INR) | |
|---|---|---|---|
| Concierge Package | 2000000.00 | 9000000.00 | 9000000.00 |
| Spending Limit | 500000.00 | 1000000.00 | 6000000.00 |
| Withdraw | 500000.00 | 1000000.00 | 1500000.00 |
| Pay Now | 100000.00 | 100000.00 | 100000.00 |
| Bill Payment | 100000.00 | 100000.00 | 100000.00 |
| PackNShip | 5000000.00 | 5000000.00 | 5000000.00 |
You can upload:
· Aadhaar Card (Recommended)
· PAN Card
· Passport
· Aadhaar Card (Recommended)
· PAN Card
· Passport
You can upload:
· Passport
· Visa
· Driving License
· Passport
· Visa
· Driving License
Some details may be auto-filled. Please ensure all details exactly match your uploaded documents.
KYC is usually approved within minutes. In some cases requiring additional compliance checks, it may take up to 2 business days.
It means your verification is currently under review by our team.
Please:
· Upload a clear document
· Ensure all details are correct
· Resubmit your KYC request
· Upload a clear document
· Ensure all details are correct
· Resubmit your KYC request
Yes, you will receive an in-app notification once your KYC is approved.
Manual review may take up to 2 business days. Our team will contact you if additional documents or information are required.
Please ensure your documents are:
· Clear and readable
· Valid
· Not expired
· Clear and readable
· Valid
· Not expired
Indian KYC verification generally takes 24–48 hours.
Step to purchase a concierge package to Add funds to Spending power -
>Step 1: Download the App
>Register on Mypursu
>Complete USA KYC
> Select Concierge Package
> Submit Request & Make Payment
Once payment is completed, the amount is added to your Spending Power for concierge services
>Step 1: Download the App
Download the Mypursu app from the Google Play Store or Apple App Store.
>Register on Mypursu
Sign up using your email ID and complete mobile number verification.
>Complete USA KYC
Complete your USA KYC through Remit to make UPI payments
> Select Concierge Package
Open the app and click on the Concierge Package option.
Enter all the required details.
> Submit Request & Make Payment
Click on Get Payment Link to receive an invoice on your registered email, OR
Click on Pay via Zelle or Pay via remit2any to make the payment directly
Once payment is completed, the amount is added to your Spending Power for concierge services
Step to load funds to Corporate Account:
· Visit mypursu website www.mypursu.com
· Create corporate account email and fill all the required details.
· Get your account verified.
· On Dashboard, select Load money and fill the details and submit request.
· Invoice will be received to your registered mail ID. Make the payment; funds will be added to your Corporate account.
· Visit mypursu website www.mypursu.com
· Create corporate account email and fill all the required details.
· Get your account verified.
· On Dashboard, select Load money and fill the details and submit request.
· Invoice will be received to your registered mail ID. Make the payment; funds will be added to your Corporate account.
To complete US KYC, you need to upload any one of the following valid documents:
- US Driving License
- State ID
- US Passport
- Passport Card
- Permanent Resident Card
- Valid US Visa
- US Driving License
- State ID
- US Passport
- Passport Card
- Permanent Resident Card
- Valid US Visa
KYC verification is reviewed by our banking partners. If your submission is rejected, it
may be due to unclear documents or missing information. Please contact our customer
support team for assistance—they will guide you on how to resubmit correctly.
Yes, but with limitations.
Without Indian KYC, you can send up to ₹50,000 per financial year.
Alternatively, you can:
- Ask a trusted friend or family member to create a Remit2Any account - They must complete Indian KYC and add their Indian bank account - You can then send money using the ”Send to Family/Friends” option
Without Indian KYC, you can send up to ₹50,000 per financial year.
Alternatively, you can:
- Ask a trusted friend or family member to create a Remit2Any account - They must complete Indian KYC and add their Indian bank account - You can then send money using the ”Send to Family/Friends” option
Indian KYC is mandatory to:
- Transfer amounts above ₹50,000
- Withdraw funds to your own Indian bank account
This requirement is as per Indian regulatory guidelines.
- Transfer amounts above ₹50,000
- Withdraw funds to your own Indian bank account
This requirement is as per Indian regulatory guidelines.
You can complete Indian KYC using:
- PAN Card and
- Aadhaar Card or Indian Passport
- PAN Card and
- Aadhaar Card or Indian Passport
- US KYC – Mandatory to initiate any transfer
- Indian KYC – Required for transfers above ₹50,000
- US KYC with SSN – Required for transfers above ₹2.5 lakhs per day
- Indian KYC – Required for transfers above ₹50,000
- US KYC with SSN – Required for transfers above ₹2.5 lakhs per day
Most KYCs are approved within minutes. In rare cases, additional verification may be required. If it takes longer than 2 business days, please contact customer support.
Yes. The address provided during KYC must match your ID.
If your current address differs, you can upload a bank statement reflecting the updated address.
If your current address differs, you can upload a bank statement reflecting the updated address.
To complete US KYC, you need to upload any one of the following valid documents:
- US Driving License
- State ID
- US Passport
- Passport Card
- Permanent Resident Card
- Valid US Visa
- US Driving License
- State ID
- US Passport
- Passport Card
- Permanent Resident Card
- Valid US Visa
- Log in to your dashboard
- Click on the MyPursu Remit2Any tile
- Select the KYC option
- Upload the required documents
- Submit for verification
KYC verification is reviewed by our banking partners. If your submission is rejected, it
may be due to unclear documents or missing information. Please contact our customer
support team for assistance—they will guide you on how to resubmit correctly.
US KYC is mandatory to initiate any transfer.
US KYC with SSN is required for transfers above ₹2.5 lakhs per day.
US KYC with SSN is required for transfers above ₹2.5 lakhs per day.
Most KYCs are approved within minutes. In rare cases, additional verification may be required.
If it takes longer than 2 business days, please contact customer support.
- Open the MyPursu App
- Log in using your registered email ID and password
- Go to the KYC section available on dashboard
- Select Indian KYC
- Enter your details
- Upload the required documents
- Complete selfie verification (if prompted)
- Submit for verification
Yes, but with limitations.
Without Indian KYC, you can send up to ₹50,000 per financial year.
Alternatively, you can:
- Ask a trusted friend or family member to create a Remit2Any account
- They must complete Indian KYC and add their Indian bank account
- You can then send money using the “Send to Family/Friends” option
Without Indian KYC, you can send up to ₹50,000 per financial year.
Alternatively, you can:
- Ask a trusted friend or family member to create a Remit2Any account
- They must complete Indian KYC and add their Indian bank account
- You can then send money using the “Send to Family/Friends” option
Indian KYC is mandatory to:
- Transfer amounts above ₹50,000
- Withdraw funds to your own Indian bank account
This requirement is as per Indian regulatory guidelines.
- Transfer amounts above ₹50,000
- Withdraw funds to your own Indian bank account
This requirement is as per Indian regulatory guidelines.
You can complete Indian KYC using:
- PAN Card and
- Aadhaar Card or Indian Passport
- PAN Card and
- Aadhaar Card or Indian Passport
Yes. The address provided during KYC must match your ID.
If your current address differs, you can upload a bank statement reflecting the updated address.
If your current address differs, you can upload a bank statement reflecting the updated address.
Yes, you can transfer funds to:
- Indian Savings Accounts
- NRO Accounts
* NRE Accounts
- Indian Savings Accounts
- NRO Accounts
* NRE Accounts
Please ensure:
- Your account number and IFSC code are entered correctly.
- Your Savings, NRE, or NRO account is active and eligible to receive transfers.
- The account holder's name matches the bank's records.
- The bank account details provided are accurate, as incorrect information may cause verification to fail.
If you've checked the above and are still unable to add your bank account, please contact our Customer Support team for assistance.
- Your account number and IFSC code are entered correctly.
- Your Savings, NRE, or NRO account is active and eligible to receive transfers.
- The account holder's name matches the bank's records.
- The bank account details provided are accurate, as incorrect information may cause verification to fail.
If you've checked the above and are still unable to add your bank account, please contact our Customer Support team for assistance.
Usually, verification happens within a few minutes.
In rare cases, it may take up to 6–8 hours.
If it exceeds 2 business days, contact customer support.
In rare cases, it may take up to 6–8 hours.
If it exceeds 2 business days, contact customer support.
Yes, you can link multiple bank accounts to your Remit2Any profile and choose any one while making a transfer.
- Open the Dashboard
- Open MyPursu Remit2Any
- Click the three-dot (⋮) menu.
- Select Bank Account
- Click Add Bank Account
- Complete the Indian KYC process.
- Click on the Remit2Any icon in the app.
- Add the Indian bank account details.
- Set the added bank account as the preferred account.
❌ No, KYC must be completed before adding a bank account.
You need:
- Account Holder Name
- Account Number
- Confirm Account Number
- IFSC Code
Bank accounts are usually added instantly or within a few minutes.
Yes, your bank details are securely processed and protected.
You can remove either your US or Indian bank account details from your MyPursu account by following these steps:
1. Navigate to the Bank Account section on the MyPursu portal
2. Select the bank account you would like to remove
3. Choose the Delete/Remove option to disconnect the account
1. Navigate to the Bank Account section on the MyPursu portal
2. Select the bank account you would like to remove
3. Choose the Delete/Remove option to disconnect the account
Please try adding your bank account through the website instead of the app.
Open:
MyPursu Remit2Any
Then:
Open:
MyPursu Remit2Any
Then:
- Log in to your account
- Go to Add Account / Link Bank Account
- Select US Bank Account
- Choose Bank of America (BOA)
- Accept all checkboxes shown on the screen
- Click Continue / Add Account
Yes, transfers to NRE accounts are supported.
When sending funds to an NRE account, please select the Standard Rails transfer option.
Do not choose XPAT Prime, as it is not supported for NRE transfers.
When sending funds to an NRE account, please select the Standard Rails transfer option.
Do not choose XPAT Prime, as it is not supported for NRE transfers.
For NRE account transfers, please use the
Standard Rails option.
XPAT Prime should not be selected for transfers to NRE accounts.
XPAT Prime should not be selected for transfers to NRE accounts.
No, XPAT Prime is not supported for NRE account transfers.
Please choose Standard Rails when initiating the transfer.
Please choose Standard Rails when initiating the transfer.
If a transaction fails, please contact customer support with a screenshot or transaction ID so we can assist you promptly.
TDS (Tax Deducted at Source) is deducted as per Indian tax regulations.
Remit2Any provides Form 16B, which you can use while filing your income tax return to claim the deducted amount.
Remit2Any provides Form 16B, which you can use while filing your income tax return to claim the deducted amount.
No, Remit2Any supports bank-to-bank transfers only.
Providing your SSN increases your daily transfer limit:
- Without SSN: ₹2.5 lakhs/day
- With SSN: Up to ₹12 lakhs/day
- Without SSN: ₹2.5 lakhs/day
- With SSN: Up to ₹12 lakhs/day
- Daily limit: ₹2.5 lakhs (₹12 lakhs with SSN)
- Weekly limit: ₹10 lakhs (₹40 lakhs with SSN)
- Instant transfers: Within 8 hours
- Standard transfers: Up to 2 business days
- Standard transfers: Up to 2 business days
No. The recipient only needs to complete Indian KYC to receive funds. US KYC is required only for senders.
You can track transfers via:
- Mobile App: Transactions section
- Website: Login → Transactions
You’ll also receive email updates.
- Mobile App: Transactions section
- Website: Login → Transactions
You’ll also receive email updates.
No. Remit2Any offers zero transfer fees for sending money from the US to India.
First, check the transaction status.
If marked completed but not received, contact customer support with your transaction ID. We’ll investigate immediately.
If marked completed but not received, contact customer support with your transaction ID. We’ll investigate immediately.
Please contact customer support as soon as possible. Cancellation is subject to the transfer status and cannot be guaranteed.
Please contact our customer support team and request them to expedite the process. Our team will assist you with the transaction status and help resolve the issue as quickly as possible.
You can check the latest transaction status directly in the app under your transaction history.
To transfer USD from your MyPursu Xpat Wallet to your connected USA bank account:
1. Go to the Wallet section
2. Select the USD-USD Transfer option available at the top left corner
3. Enter the Amount to Send
4. Choose Xpat Wallet as the sending bank/account
5. Select your connected USA bank account as the recipient
6. Tick the confirmation checkbox and proceed with the transfer
1. Go to the Wallet section
2. Select the USD-USD Transfer option available at the top left corner
3. Enter the Amount to Send
4. Choose Xpat Wallet as the sending bank/account
5. Select your connected USA bank account as the recipient
6. Tick the confirmation checkbox and proceed with the transfer
You can remove either your US or Indian bank account details from your MyPursu account by following these steps:
1. Navigate to the Bank Account section on the MyPursu portal
2. Select the bank account you would like to remove
3. Choose the Delete/Remove option to disconnect the account
1. Navigate to the Bank Account section on the MyPursu portal
2. Select the bank account you would like to remove
3. Choose the Delete/Remove option to disconnect the account
To view your transaction history:
Open the MyPursu app.
Tap the XPAT icon on the home screen.
Click the menu (☰) icon in the top-right corner.
Select More.
Tap Transaction History to view all your previous transactions.
Open the MyPursu app.
Tap the XPAT icon on the home screen.
Click the menu (☰) icon in the top-right corner.
Select More.
Tap Transaction History to view all your previous transactions.
A USD Wallet allows you to store, manage, and transfer US dollars conveniently before sending them to India.
Once your US KYC is approved and your bank account is verified, you can create a wallet directly from your dashboard.
You can add funds using:
- ACH transfer
- Wire transfer
Instructions will be shown during the deposit process.
- ACH transfer
- Wire transfer
Instructions will be shown during the deposit process.
Yes, you can withdraw funds to your linked US bank account anytime.
There is no minimum withdrawal limit. However, withdrawals cannot exceed your wallet balance.
All wallet transactions—including deposits, withdrawals, and transfers—are visible in your wallet history.
It allows you to schedule a future USD-to-INR transfer on a specific date (7–60 days in advance).
1. Enter the transfer amount
2. Select the source account
3. Choose the recipient
4. Pick a future date
5. Confirm the transfer
2. Select the source account
3. Choose the recipient
4. Pick a future date
5. Confirm the transfer
- From Wallet: Amount is deducted immediately
- From Bank Account: Amount is debited at the time of scheduling
You cannot modify it, but you may cancel it by contacting customer support before execution.
Yes. Scheduled transfers count toward your weekly and monthly limits at the time of scheduling.
The transfer will still be processed on the scheduled date.
No. The exchange rate is locked at the time of scheduling and will not change.
MyPursu enables seamless UPI payments in India, allowing users to make instant digital payments securely even without having an Indian bank account.
With the Scan & Pay feature, you can make payments by scanning a UPI QR code. This
works for both static QR codes (fixed merchant QR) and dynamic QR codes (generated
for a specific amount or transaction).
- Static QR: A fixed QR code used for repeated payments where the amount can be
entered manually.
- Dynamic QR: A one-time QR code generated for a specific transaction amount,
ensuring higher accuracy and security.
Yes. MyPursu enables UPI payments on behalf of users, making it possible to pay Indian merchants even if you don’t hold an Indian bank account.
Absolutely. All transactions are processed through secure and compliant systems with real-time tracking and verification.
You can use UPI payments for:
- Local merchants and shops
- Online services
- Utility and bill payments
- Business transfers
- Local merchants and shops
- Online services
- Utility and bill payments
- Business transfers
No. UPI payments cannot be used for personal money transfers on our platform. Please use the bank transfer option to send money to your beneficiary.
To register for and activate Cheq UPI, enter your mobile number using an Indian or international country code and add a referral code if available. Grant the required permissions and verify your mobile number using the six-digit OTP sent to you. Next, select your nationality, enable location access, review the product overview, and provide your personal details exactly as they appear on your passport. You will also need to enter your email address and take a selfie for identity verification. To complete the process, select your city and choose either doorstep KYC verification or in-person verification at a partner branch. Once your KYC appointment is confirmed with your onboarding manager via WhatsApp and the verification is successfully completed, your wallet will be activated.
After your Cheq wallet has been activated, you can add funds by selecting the wallet top-up option in the app. The application will first perform a SIM verification to confirm your device's security. Once verified, enter the amount you wish to add and choose your card as the funding source. You will then be redirected to a secure payment gateway partner to enter your card details. For security purposes, Cheq does not store or access your card information; all sensitive data is processed and tokenized by the payment gateway partner. After a successful transaction, the funds are credited instantly to your wallet, and you can view your updated balance in the wallet section. You can then use your Cheq wallet to make payments across India using any UPI QR code.
To make a payment using Cheq UPI, open the app and tap the "Scan QR" button on the home screen. Use your device's camera to scan the merchant's UPI QR code. The app will automatically identify the merchant and display their name. Verify that the merchant's name is correct, enter the payment amount, and tap "Pay." You will then be asked to authenticate the transaction using your device's biometric security, such as a fingerprint or face recognition. Once authenticated, the payment is processed instantly and the funds are transferred directly to the merchant. You can view the transaction details immediately after payment or access your complete transaction history from the History section in the app. If you need assistance with payments, wallet-related queries, or general support, go to the Profile section and select "Get Help" to contact support via WhatsApp or email.
Elder care is a comprehensive support system designed to help senior citizens live safely,
comfortably, and independently. It combines medical assistance, emotional support, daily
living help, and emergency care to ensure seniors receive the right care at the right time.
Elder care includes a wide range of services such as medical assistance, regular health
monitoring, emergency response, doctor consultations, nursing care, companionship, and
support with daily activities. The goal is to ensure physical well-being, emotional
comfort, and peace of mind for both seniors and their families.
Choosing the right plan depends on your parents’ age, health condition, lifestyle, and
level of assistance required. Our care team helps assess these factors and recommends a
plan that best fits their needs, whether it’s basic support or comprehensive medical care.
Yes. Care plans are flexible and can be upgraded, downgraded, or customized anytime as your parents’ needs change over time.
In case of an emergency, help can be triggered immediately through the app, wearable
device, or helpline. The care team responds instantly, coordinates ambulance services,
and ensures your loved one receives prompt medical attention while keeping family
members informed.
Yes. Family members can stay connected from anywhere through a digital platform that provides real-time updates, health reports, service tracking, and emergency notifications.
Yes. Caregivers are carefully selected based on the senior’s health condition, mobility, and personal requirements to ensure the right level of care and comfort.
Elder care services are available across major cities and expanding to new locations. Availability may vary depending on the type of service required.
You can get started by contacting the care team or submitting an enquiry online. After
understanding your needs, a personalized care plan is created to ensure your loved ones
receive consistent and reliable support.
For iOS Devices:
Go to: Settings > Mobile Services > Add eSIM > Use QR Code > Scan the QR Code > Continue > Done
For Android Devices:
Go to: Settings > Network & Internet or SIM Card Manager > SIMs > Add eSIM > Set up eSIM or Download eSIM > Scan the QR Code > Continue
Note: Your device must have an active internet or Wi-Fi connection during installation.
Go to: Settings > Mobile Services > Add eSIM > Use QR Code > Scan the QR Code > Continue > Done
For Android Devices:
Go to: Settings > Network & Internet or SIM Card Manager > SIMs > Add eSIM > Set up eSIM or Download eSIM > Scan the QR Code > Continue
Note: Your device must have an active internet or Wi-Fi connection during installation.
If you're unable to scan the QR code or receive an error like
"eSIM cannot be added", it may already be installed on your device.
To start using the service:
To start using the service:
- Ensure mobile data and data roaming are turned ON
- Set your eSIM as the primary data line
On iPhone (iOS):
Settings > Cellular or Mobile Data > Change from Primary to eSIM(Travel) > Under SIMS select Travel > Enable "Data Roaming"
On Android Devices:
Settings > Network & Internet > SIMs > Select your eSIM > Enable "Roaming"
Note: Options may vary depending on your device model and software version.
Settings > Cellular or Mobile Data > Change from Primary to eSIM(Travel) > Under SIMS select Travel > Enable "Data Roaming"
On Android Devices:
Settings > Network & Internet > SIMs > Select your eSIM > Enable "Roaming"
Note: Options may vary depending on your device model and software version.
For iOS Devices:
- Go to Settings > Cellular / Mobile Data > Add eSIM
- Tap “Enter Details Manually”
- Enter:
- SM-DP+ Address: smdp.io
- Activation Code: (specific to your device)
- Confirmation Code: leave blank
- Tap Continue and enable Data Roaming
- Go to Settings > Network & Internet > Mobile Network
- Tap "+" next to SIMs or Add Carrier
- Select “Enter Details Manually”
- Enter:
- SM-DP+ Address: smdp.io
- Activation Code: (specific to your device)
- Confirmation Code: leave blank
- Tap Continue and enable Data Roaming
This may happen because of plan limits or device settings.
For Unlimited Plans:
You receive 2GB high-speed data daily, after which browsing continues at 256 Kbps.
For Limited Plans:
You can use the full data allowance anytime within the plan validity.
Also check:
For Unlimited Plans:
You receive 2GB high-speed data daily, after which browsing continues at 256 Kbps.
For Limited Plans:
You can use the full data allowance anytime within the plan validity.
Also check:
- Data Roaming is ON
- Primary SIM mobile data is OFF
- eSIM is selected as primary data line
Dial *#06# on your device.
If you see an EID, your device supports eSIM.
If you see an EID, your device supports eSIM.
Your eSIM becomes active only after arriving at your destination
and enabling mobile data and roaming.
Example: If you arrive at 7:00 AM but enable roaming at 7:30 AM, your validity starts from 7:30 AM.
Example: If you arrive at 7:00 AM but enable roaming at 7:30 AM, your validity starts from 7:30 AM.
Currently only data services are available.
Voice calls and SMS are not supported yet.
Yes. If your device supports dual SIM functionality,
you can use both simultaneously.
ZetSIM provides coverage in more than 180 countries worldwide.
Insurance services may include:
- Health Insurance
- Travel Insurance
- Life Insurance
- Vehicle Insurance
- Property Insurance
- Accident Insurance
- Group Insurance
You can apply through the app by selecting the insurance options and filling in the required details.
Required documents may include:
- Government ID Proof (PAN/Aadhaar/Passport)
- Address Proof (Aadhaar or Passport)
- Vehicle Documents (for vehicle insurance)
- Medical Reports (for health insurance)
Any eligible individual meeting the provider’s requirements can purchase insurance.
Yes, NRI’s are also eligible for selected insurance services depending on the policy terms.
Travel insurance may cover:
- Medical emergencies
- Trip cancellation
- Lost baggage
- Flight delays
- Emergency assistance
Exclusions vary by policy but may include:
- Pre-existing conditions in high level
- Intentional damage
- Fraudulent claims
- High-risk activities
You can raise a claim through the app or directly approach the concerned insurance company or contact support advisor with the required documents.
Documents may include:
- Claim form
- ID proofs
- Bills and invoices
- Medical reports
- FIR/report (if applicable)
Claim processing timelines vary case to case depending on the underwriter and document verification process.
Yes, claim status updates may be available through the app or get information to the customer through his mail.
Yes, cancellation policies depend on the underwriter decision and policy terms.
Yes, But deducted some charges and Refund eligibility
Yes, You can but policies can usually be renewed before expiry.
Yes, customer support is available to help with policy information, claims, and renewals.
Yes, many insurance plans allow coverage for spouses, children, and parents.
Contact support to understand the rejection reason and check resubmission or appeal options, or approach OMBUDSEMEN if the reason is genuine.
Some policies may require medical screening depending on age, coverage amount, or medical history.
Policy documents are usually shared digitally through email or app download after successful purchase.
Pack & Ship (PNS) is a service that allows users to send packages from India to
international destinations through MyPursu. We handle the logistics to ensure your
shipment reaches its destination safely and efficiently.
The shipping charges are calculated based on the following factors:
- Actual or volumetric weight of the package
- Pickup location
- Destination country
- Applicable customs duties and courier charges
Final pricing may vary depending on shipment details and international regulations.
- Actual or volumetric weight of the package
- Pickup location
- Destination country
- Applicable customs duties and courier charges
Final pricing may vary depending on shipment details and international regulations.
Pickup availability depends on the courier partner and service location.
- Pickups on Sundays and public holidays may not be available.
- Our team will confirm the earliest possible pickup time after your request.
- Pickups on Sundays and public holidays may not be available.
- Our team will confirm the earliest possible pickup time after your request.
Please check the prohibited items list before shipping: click to view
You can book through our website/app or contact our support team with:
- Sender details
- Receiver details
- Parcel weight & dimensions
- Item description
Our team will confirm charges and schedule pickup.
- Sender details
- Receiver details
- Parcel weight & dimensions
- Item description
Our team will confirm charges and schedule pickup.
Once booked, you’ll receive a tracking ID. You can use it to track your shipment status anytime.
You can ship:
- Documents
- Clothes
- Electronics (Limitations)
- Gifts
- Household items
- Packaged food items (based on destination rules)
Restricted items are not accepted.
- Documents
- Clothes
- Electronics (Limitations)
- Gifts
- Household items
- Packaged food items (based on destination rules)
Restricted items are not accepted.
We ship worldwide including:
- USA
- Canada
- UK
- Australia
- Europe
- Gulf countries
Destination availability may vary.
- USA
- Canada
- UK
- Australia
- Europe
- Gulf countries
Destination availability may vary.
Charges depend on:
- Actual or volumetric weight
- Parcel dimensions
- Pickup location
- Delivery destination
- Service type (standard/express)
- Actual or volumetric weight
- Parcel dimensions
- Pickup location
- Delivery destination
- Service type (standard/express)
Volumetric weight is based on parcel size.
Formula:
Length × Width × Height ÷ courier divisor
The higher of actual weight or volumetric weight may apply.
Formula:
Length × Width × Height ÷ courier divisor
The higher of actual weight or volumetric weight may apply.
Estimated timelines:
- Domestic: 2–7 business days
- International: 4–15 business days
Customs clearance may affect delivery time.
- Domestic: 2–7 business days
- International: 4–15 business days
Customs clearance may affect delivery time.
Yes. Pickup is available in supported locations.
Address updates may be possible before dispatch or during transit depending on shipment status.
Yes. You may need:
- Invoice
- ID proof/KYC
- Receiver details
- Item declaration
Our team will guide you.
- Invoice
- ID proof/KYC
- Receiver details
- Item declaration
Our team will guide you.
Usually customs duties or taxes are charged separately by the destination country unless mentioned otherwise.
Some sealed dry food items are accepted depending on destination-country regulations.
Some medicines may require:
- Prescription
- Invoice
- Approval based on destination-country rules
- Prescription
- Invoice
- Approval based on destination-country rules
Delays may happen due to:
- Weather
- Customs checks
- Incorrect address
- Carrier delays
We’ll help with updates.
- Weather
- Customs checks
- Incorrect address
- Carrier delays
We’ll help with updates.
Yes. We can consolidate multiple packages into one shipment when eligible.
Yes. We offer storage/mailbox services before dispatch if needed.
The 1CC Travel Health Card is a convenient healthcare solution designed for travelers in
India. It provides access to essential medical support, ensuring you receive timely care
wherever you are.
With the 1CC Health Card, you get access to:
- Four free medical consultation
- Assistance with basic health concerns while traveling
- Support in locating medical services when needed
It helps you stay protected and stress-free during your journey.
- Four free medical consultation
- Assistance with basic health concerns while traveling
- Support in locating medical services when needed
It helps you stay protected and stress-free during your journey.
The card can be used by travelers, NRIs, and visitors to India. It can also be used for family members traveling within India, offering peace of mind wherever they are.
Once activated, you can access your free consultation through MyPursu. Simply request assistance, and a qualified medical professional will be assigned to you.
Yes. The 1CC Health Card is valid across India and can be used regardless of your travel location within the country.
The 1CC Health Card is intended for non-emergency medical consultations. In case of a medical emergency, users should contact local emergency services immediately.
MyPursu assists with flight bookings, Cab bookings,Hotel bookings and related support to make your journeys smooth and hassle-free.
Yes, you can easily book travel services for your family or dependents in India, even if you are residing abroad.
We provide assistance with bookings, coordination, and support to ensure a smooth travel experience from start to finish.
You can pay electricity, water, gas, mobile recharge, broadband bills across India.
Yes. MyPursu is designed especially for users living abroad who want to manage Indian bills remotely.
You will receive confirmation and a transaction receipt once the payment is completed.
1)Open the app and go to the Home screen.
2)Under UPI Payments, click on Bill Payments.
3)The Add Bill Payments page will open.
4)Select the request type from Add Request For dropdown.
5)Enter the Amount.
6)Enter the Payee Name.
7)Enter the Payee Details.
8)Select the Schedule Payment date.
9)Enter the Alternative Person Name.
10)Enter the Alternative Person Phone Number.
11)Upload the required bill image/document by clicking Pick Image.
12)Choose either:
Take a picture Select from gallery
13)After uploading the image, click on Request for Bill Payment.
14)Verify the submitted request in the history/request section if available
2)Under UPI Payments, click on Bill Payments.
3)The Add Bill Payments page will open.
4)Select the request type from Add Request For dropdown.
5)Enter the Amount.
6)Enter the Payee Name.
7)Enter the Payee Details.
8)Select the Schedule Payment date.
9)Enter the Alternative Person Name.
10)Enter the Alternative Person Phone Number.
11)Upload the required bill image/document by clicking Pick Image.
12)Choose either:
Take a picture Select from gallery
13)After uploading the image, click on Request for Bill Payment.
14)Verify the submitted request in the history/request section if available
The Virtual Mailbox service provides you with a dedicated Indian mailing address
where your parcels and packages can be received and securely stored before being
forwarded to the USA.
Your packages are delivered to your assigned Indian address. Once received, they are
consolidated, securely packed, and forwarded to your U.S. address as per your
instructions.
This service is ideal for NRIs who shop from Indian websites, receive documents or packages in India, and want them forwarded safely to the United States without relying on friends or family.
A dedicated service where we help you find, purchase, and deliver items from Indian stores based on your preferences.
Clothing, electronics, household items, gifts, or specialty items that may not be easily available online.
Yes. We share product options and pricing for approval before completing any purchase.
Yes. We handle purchasing, packaging, and delivery of gifts to your chosen address.
Absolutely. Many users rely on this service for birthdays, festivals, and special celebrations.
MyPursu supports multiple secure payment options, including:
- Bank transfers(Remit2any)
- UPI payments (Merchant Payments)
- Remit2any wallet-based transactions (where applicable)
All payments are processed through verified and secure banking channels.
- Bank transfers(Remit2any)
- UPI payments (Merchant Payments)
- Remit2any wallet-based transactions (where applicable)
All payments are processed through verified and secure banking channels.
If the amount is debited from your account but not credited to the recipient, please don’t worry.
Such issues are usually resolved automatically within a short time. If the amount is not credited within the expected timeframe, please contact our customer support team with your transaction details for quick assistance.
Such issues are usually resolved automatically within a short time. If the amount is not credited within the expected timeframe, please contact our customer support team with your transaction details for quick assistance.
MyPursu does not charge any hidden or platform fees.
However, applicable charges such as government taxes or third-party service charges (if any) will be clearly displayed before you complete the transaction.
However, applicable charges such as government taxes or third-party service charges (if any) will be clearly displayed before you complete the transaction.
The maximum transaction limit depends on:
- Your KYC verification status
- The type of transaction being made
Once your KYC is fully completed, you can enjoy higher transaction limits as per regulatory guidelines.
- Your KYC verification status
- The type of transaction being made
Once your KYC is fully completed, you can enjoy higher transaction limits as per regulatory guidelines.
Yes. You can view all your past and ongoing transactions directly within the MyPursu app under the Transactions or History section.
1. Select the service you want to use
2. Enter the required details
3. Choose your preferred payment method
4. Review and confirm the payment
5. Receive confirmation once the transaction is successful
2. Enter the required details
3. Choose your preferred payment method
4. Review and confirm the payment
5. Receive confirmation once the transaction is successful
Yes, MyPursu supports UPI payments like Scan & Pay and Pay to UPI, allowing you to make fast and secure transactions directly from your bank account.
Please click this link to know how it works -
View
Corporate account holders can access and manage selected services through the MyPursu
mobile application. Once logged in with approved corporate credentials, users can
conveniently use the following services:
Corporate users can access:
- Pack & Ship (PNS)
- Bill Payments
- Travel Bookings
- Virtual Mailbox (India to USA)
* Personal services are not available for corporate accounts.
- Pack & Ship (PNS)
- Bill Payments
- Travel Bookings
- Virtual Mailbox (India to USA)
* Personal services are not available for corporate accounts.
You will need either your Zelle account information (Zelle number) or your basic bank details (Bank name, Account type, Account number and Routing number). The USD amount will be credited according to the market rate given when they have purchased concierge package.
Generally, you can withdraw any amount (up to your spending power). However, certain restrictions may apply based on your KYC level. You can review your KYC status and account balance directly through the MyPursu dashboard.
Once request is received, payment will be done in 2 to 5 working days. In case of any inconvenience, you may contact us using our Live Chat option in app.
Please note that most payment providers, especially banks, do not process payments on weekends and public holidays.
Please note that most payment providers, especially banks, do not process payments on weekends and public holidays.
At MyPursu, our support team carefully reviews each withdrawal request to ensure accuracy. In some cases, requests may be rejected due to discrepancies or incomplete details. In such cases, users will receive an email detailing the reason for rejection and a push notification to keep you informed.
If your withdrawal request is rejected, you can submit a new request with the corrected information.
Our team is committed to processing your valid requests promptly. For assistance, contact our support team.
If your withdrawal request is rejected, you can submit a new request with the corrected information.
Our team is committed to processing your valid requests promptly. For assistance, contact our support team.
Once a withdrawal request is submitted, the option to cancel it directly within the app is not available. However, if you wish to cancel a submitted request, you can contact our support team.
Our support team is here to help with any concerns or adjustments you may need. For prompt support, please reach out through the app's Live chat, WhatsApp, or email.
Our support team is here to help with any concerns or adjustments you may need. For prompt support, please reach out through the app's Live chat, WhatsApp, or email.
Withdrawal requests are not permitted if your account balance consists solely of bonus funds. Bonus amounts are designated for use within India and can be utilized for transactions via QR code or UPI ID across the country.
This feature enables you to transfer any unused balance back to your original bank account, where the amount will be credited in USD or your account's base currency. It offers flexibility to manage your funds according to your needs.
Mypursu reserves the right to amend this Privacy Statement periodically to reflect changes in operational processes, prevailing industry norms, or relevant legal and regulatory obligations. The latest version can be found at https://dev.mypursu.com/terms-and-conditions.html
Mypursu does not collect personal or financial details from users. We only require basic information, such as your name and a valid email address, to create an account. For identity verification, a valid driver's license or passport is necessary. For more information on our privacy practices and data security measures, please visit our policy page.
We do not collect any Personal Data via cookies and other tracking technology, however, if you previously provided Personal Data, cookies may be tied to such data.
Mypursu implements robust security measures to safeguard your Personal Data against misuse, loss, unauthorized access, alteration, or disclosure. We utilize advanced secure server encryption protocols and stringent access controls to ensure the protection of your information.
For FAQ, troubleshooting tips and more, our website is the resource hub you need. Visit our website or blogs for insightful guides and updates.