Privacy Policy


Effective date: June 27, 2023

Last updated on: June 27, 2023

mypursu Application is developed by Keyutech Private Limited. This Policy describes how mypursu and its Affiliates/Entities/Subsidiaries/Associates (collectively “mypursu, we, our, us” as the context may require) collect, store, use and otherwise process your Personal Information through mypursu website, mypursu Application, m-site, chatbot, notifications or any other medium used by mypursu to provide its services to you (hereinafter referred to as the “Platform”). By downloading and using mypursu, visiting the mypursu website, providing your information or availing our product/services, you expressly agree to be bound by this Privacy Policy (“Policy”) and the applicable service/product terms and conditions. We value the trust you place in us and respect your privacy, maintaining the highest standards for secure transactions and protection of your personal information.

We at mypursu value our customers and offer the best experience to You. Our aim is to deliver smooth and hassle-free transactions, but in rare cases, disputes may occur.

We recommend You to carefully go through our FAQ page that provides self-help to our customers. For queries and concerns that are not addressed through the FAQ pages, You can contact our customer support team through email at support@mypursu.com

We have service levels to ensure that your concerns are addressed by the right team. You are requested to read and understand the below service levels to ensure your concern.

Service Levels:

Level 1

  1. Complaints Registration:
    • You can register your complaint with mypursu Customer Support by sending an email to support@mypursu.com
    • We offer customer support service 24 hours a day and 7 days a week.
  2. Resolution of Complaints:
    • We aim to resolve all Your complaints/queries within 3 business days.
    • We are committed to providing you with our first response within 24 hours of receiving the complaint.
    • Resolution of Your complaint may get delayed due to operational or technical reasons. In such a scenario, You will be proactively informed of the timelines during which Your complaint will be addressed.
    • In a few scenarios, while the resolution to a complaint is instant, it may take time for it to get reflected in the system. For example, refund approval can be instant, but it may take 3-10 days to reflect money into the source bank account. Please note that such delays are attributable to banking and other operational issues.
    • Complaints related to ‘fraud and risk assessment’ often take longer to investigate due to the involvement of multiple agencies. The resolution time in such cases is dependent on the severity and complexity of the case. You shall be proactively informed of the timelines in such cases.
  3. Note: Users are proactively informed of delays if any, in the resolution. If you are not satisfied , Escalate the complaints to Level 2.

Level 2

  1. Complaints Registration:
    • Call our customer support on (+91) 809-9383-736
  2. Resolution of Complaints:
    • We aim to resolve all Level 2 complaints within 3 business days. Any delay in the resolution time shall be proactively communicated to you.
    • We are committed to providing a first response within 24 hours of receiving the complaint.

Level 3

  1. Complaints Registration:
    • In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer is provided below: Contact: Principal Hyderabad Officer - Bharath Martha Phone Number: +918099383736 Webpage: https://mypursu.com/contact-us Address: mypursu.com, #711,IQ Business center,Manjeera Trinity Corporate, JNTU-Hitech City Road, KPHB, Hyderabad, India, 500072 Working hours: Mon-Fri 10 am to 7 pm
  2. Resolution of Complaints:
    • We are committed to providing a first response within 24 hours of receiving the complaint.
    • We aim to resolve all Level 3 complaints within 7 business days. Any delay in the resolution time shall be proactively communicated to you.