Refund And Cancellation Policy:

Effective date: June 27, 2023

Last updated on: June 27, 2023

mypursu Application is developed by Keyutech Private Limited. This Policy describes how mypursu and its Affiliates/Entities/Subsidiaries/Associates (collectively “mypursu, we, our, us” as the context may require) collect, store, use and otherwise process your Personal Information through mypursu website, mypursu Application, m-site, chatbot, notifications or any other medium used by mypursu to provide its services to you (hereinafter referred to as the “Platform”). By downloading and using mypursu, visiting the mypursu website, providing your information or availing our product/services, you expressly agree to be bound by this Privacy Policy (“Policy”) and the applicable service/product terms and conditions. We value the trust you place in us and respect your privacy, maintaining the highest standards for secure transactions and protection of your personal information.

Through this we convey mypursu Refund and cancellation policy to our customers to give a clear view, how to reach us in case they are stuck with any refund / cancellation related queries.

In case of a transaction failed because of any reason, an auto instant refund will be initiated. To view a list of all your refunds, Launch the mypursu App and click on the Activity button in the Dashboard.

It’s possible for a refund to be held in a pending state, it may be due to the issue with the customer's bank server or any other technical issue. In this case, a pending transaction will be created. This pending transaction will be auto resolved between 3 to 7 working days.

mypursu Instant Refunds are reverse transactions initiated by our system automatically where the refund amount requested is credited in the customer’s bank account within minutes. If this is a superior refund experience than back to source refunds which may take 7-14 days to reflect in the customer account depending on the payment method and bank used for making payment.

Failed Refunds

A refund can fail if the customer’s bank or card issuer can’t process it. For example, a closed bank account or a problem with the card can cause a refund to fail. When this happens, the bank returns the refunded amount to us and we add it back to your mypursu current balance. This process can take up to 10-15 days from the post date. In rare cases, a refund could also fail if the customer disputes the charge while the refund is still pending. In this case, we recommend either accepting or challenging the dispute instead of refunding, to avoid duplicative reimbursements to the customer.

Cancellation of Payment

One can cancel their payment when it is in an inappropriate state or for any other reason. Sometimes it may be from the merchant/customer’s bank due to which the payment gets canceled/failed. For example: If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, and invalid and delayed. If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s) If the funds available in the Payment Account are under any encumbrance or charge. In such cases mypursu current balance remains same, and the payment is not effected for any reason, you can find such failed transaction under In-app Dashboard/Activity.

Cancellations for declined Credit cards

If your transaction was canceled because your card was declined, our system will automatically fail the transaction. To view a list of all your canceled/failed transactions, Launch the mypursu App and click on the Activity button in the Dashboard. For the next transaction you can use new cards.

Report an unexpected transaction

In case you found any unexpected transaction to your account, You can report the same by visiting our website “ ” and select “Contact Us”. Fill the Required fields with your details and write the transaction details in the message box and click on “Send Message”. The other way is to Draft a mail with your query to our mail Our team will respond within 24 hours and close the ticket within 3 to 7 days. Any delay in the resolution time shall be proactively communicated to you.